Privacy Policy

1. Introduction

NISS, doing business as NISS NYC ("we," "us," or "our"), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.theniss.com or otherwise interact with our Services.

2. Information We Collect

We may collect the following categories of information:

• Contact Information: name, email address, phone number, mailing or service address.
• Account Information: username, password, service history, saved preferences.
• Payment Information: billing address and payment details, processed securely by our third party payment processor. We do not store full card numbers.
• Usage Data: pages visited, time spent on the Site, referring URLs, and interactions with content.
• Device & Technical Data: IP address, browser type, operating system, and device identifiers.
• Communications: information you provide when contacting our team or subscribing to updates.

3. How We Collect Information

We collect information directly from you, for example when you request a quote, book a service, or contact us. We also collect information automatically through cookies and similar tracking technologies as you use the Site, and from third parties such as payment processors and analytics providers.

4. How We Use Your Information

We use the information we collect to:

• Schedule, deliver and support the services you request.
• Create and manage your account.
• Communicate with you about service visits, quotes and updates where you have opted in.
• Improve and personalize the Site and our Services.
• Monitor and analyze usage trends and Site performance.
• Detect, prevent, and address fraud, security issues, or technical problems.
• Comply with legal obligations.

5. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to operate the Site, remember your preferences, and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect certain Site features.

6. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service Providers: payment processors, IT and hosting providers, marketing platforms, and customer service tools that perform services on our behalf.
• Legal & Compliance: when required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of NISS NYC, our clients, or others.
• Business Transfers: in connection with a merger, acquisition, financing, or sale of assets, in which case personal information may be transferred as part of that transaction.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements, after which it is securely deleted or anonymized.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location, you may have the right to:

• Access, correct, or delete the personal information we hold about you.
• Opt out of marketing communications at any time.
• Request a copy of your data or restrict or object to certain processing.
• Withdraw consent where processing is based on consent.

10. Children's Privacy

The Site and Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child without parental consent, we will delete that information promptly.

11. Third Party Links

Our Site may contain links to third party websites. This Privacy Policy does not apply to those websites, and we encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically.

Contact Us

NISS (d/b/a NISS NYC)
2700 Lake Olympia Parkway, Missouri City, Texas 77459
info@theniss.com
832-731-0181